Frequently Asked Questions

Everything You Need to Know
About Ice Delivery

Quick, honest answers to the questions we hear most — so you can order with confidence and get back to what matters.

Frequently Asked Questions

Answers That Help You
Order with Confidence

From delivery times to pricing, service areas to corporate/recurring accounts — we've answered it all below. Still have a question? Just call.

Order Online Call Now

In most markets we deliver in as little as 45 minutes — and typically under 90 minutes. Our phones are answered 6AM–9PM daily (until 10PM Fri & Sat). Online ordering is available anytime.

We deliver clean, top quality bagged ice in 20 lb bags — handled to food-safe standards. The same quality used in commercial kitchens, bars, and hotels. Ready to use straight from the bag.

Whether you need 5 bags or 500, we deliver. Call your local market and we'll get you set up.

No. We believe in transparent, fair pricing — even in emergencies. Our rates are the same whether you call at 2 PM on a Tuesday or 10 PM on a Saturday night. No emergency markups, no hidden fees.

Our phones are answered 6AM–9PM every day, and until 10PM on Fridays and Saturdays. Online ordering is available 24/7. Call during those hours for fastest dispatch.

We currently serve Jacksonville (FL), St. Augustine (FL), Charlotte (NC), Columbia (SC), Greenville (SC), Spartanburg (SC), and Charleston (SC) — with Savannah (GA) coming soon. We're actively expanding — call us if your city isn't listed and we'll let you know what's coming.

You can order online at www.emergencyice-delivery.com or call your local market directly. Our dispatch team picks up immediately — just tell us how much ice you need and where to deliver it.

Absolutely. We work with national and regional chains, multi-location operators, construction companies, and healthcare facilities on scheduled corporate/recurring programs. Call your local market to get set up.

Restaurants, bars, coffee shops, hotels, event venues, caterers, construction sites, hospitals, and national and regional chains. If your business depends on ice, we're built for you.

Call us immediately. We specialize in exactly this situation — machine failures mid-shift, peak-hour shortfalls, or unexpected demand spikes. One call and bagged ice is on the way. No need to send your staff off-site or turn customers away.

Order Now — Delivered Fast

Ice on the Way in
as Little as 45 Mins.

Restaurants, bars, events, construction sites — we deliver clean, top quality ice directly to you, any day, any time. No contracts. No markups.

75min
Average Dispatch
to Your Door
24/7
Availability —
365 Days a Year
129+
Verified 5-Star
Customer Reviews
0
Emergency
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